Customer Service

MPU

Item Number: MPU30025W

Price: $270.00

Lesson topics include:

    • Great Customer Service
    • Service Cycle
    • Customer Follow-Up
    • Types of Buyers
    • Customer Analysis
    • and many more!

This MPU™ includes:

  • 5 lessons
  • 17 days of teaching material
  • 15 min.
  • 135 slides
  • Teacher's Resource Guide
CEV
CEV

A business cannot truly be successful without good customer service. This Multimedia Pathway Unit (MPU) introduces students to customer and service and shows them the keys to making it truly great. Steps to Superior Customer Service identifies the components which account for good customer service and describes the service cycle. Customer Follow-Up aims to stress the importance of following up with customers in order to evaluate a business' performance and potentially boost sales. In Handling Complaints students will learn the importance of good customer service and its benefits to a business, while The Power of Customer Loyalty identifies the different kinds of buyers and specifically analyzes loyal customers. In addition, E-Plus: Exceeding Customer Expectations covers the various aspects of customer service a business should follow. This MPU comes with an Interactive Teacher's Resource Guide containing a lesson plan and a variety of worksheets, activities, notes and projects.

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