Handling Complaints

Microsoft® PowerPoint®

Duration: 30 slides

Item Number: CEV70522W

Price: $59.00

Lesson topics include:

  • Customer service techniques
  • Affirmative customer interaction skills
  • How to handle difficult customers
  • Turning dissatisfied customers into satisfied ones
  • How to manage complaints through the handling complaints cycle
  • and many more!

Customer service is applied in every workplace, this presentation will introduce students to positive customer service techniques. Students will learn how to handle complaints, develop affirmative customer interaction skills and understand the business advantages of high-quality customer service.