Technical Support

CEV Multimedia offers you free technical support. The most common questions concerning our multimedia can be found here. If you have a question or problem that is not listed below please contact us with a detailed description of the problem along with your computer's Operating System (Windows Version or MAC version). Please send an email to: technical.support@cevmultimedia.com.

The CD-ROM is asking for 256 colors "Error: Not a valid Win32 Application".

If you are running Windows 2000 follow these steps:

  • right click on the desktop
  • select properties
  • left click on the Setting Tab
  • change the Color Settings to 256 colors
  • click Apply and then Ok

If you are running Windows XP follow these steps:

  • double click on My Computer
  • right click on the CD
  • select Explore
  • right click the file that ends with 16 (example PlantID16.exe)
  • select Properties
  • select the Compatibility tab
  • check the "Run this program in compatibility mode for:"
  • select Windows 98/Windows ME
  • check "Run in 256 colors"
  • check "Run in 640 x 480 screen resolution
  • check "Disable visual themes"
  • click Apply
  • click OK
  • now double click on the CEVItem16.exe (PlantID16 as an example)

Your CD-ROM should now play. You will not have to do this again on that computer unless it has been re-imaged. You may need to get your IT department to do this for you, because you do need to have Administrative rights.

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How many computers can I load the MS PowerPoint presentations on?

Under the license agreement you are allowed to install the disc on to as many computers on that campus as needed. NOT the district. Discs are not allowed to be copied. Teachers are allowed under the licenses agreement to install on home computer as long as they are employed by the school that purchased the item.

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Where can I find the student and teacher handouts for the presentations?

Every PowerPoint® presentation comes with student and teacher handouts. After the disc has been installed you can print the PDF handouts by going to Start --> Programs --> CEV Multimedia --> (CEV ITEM) --> Student Handout or Teacher Version. If the handouts are missing please contact us.

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My DVD will not run in my computer.

First, make sure that you have a DVD player in the computer. Some schools have ordered computers and laptops that don't have DVD players in them. Next, check to see if you have the DVD decoding software installed. If you don't have it installed please contact your IT department to get this installed.

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The DVD shows a Direct X error.

This is not the correct error. Check to see if you have DVD decoder software installed. Examples of some DVD software decoders are: PowerDVD, WinDVD, and RoxioDVD. Try going to My Computer and right clicking on the DVD and pressing Play.

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I cannot register presentations

You must have Administrative rights on a computer to install and register the disc. If the code that you enter is not enabling the next button then please contact us.

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Where can I find the DVD resources?

The DVD resources are located on the DVD disc. You can only access these from the computer. Go to My Computer, right click on the DVD and select explore. Next click on the folder Additional Materials.

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The CD-ROM videos are not playing.

The videos on the CD-ROMs are mainly done with Apple QuickTime® you will need to load the version of QuickTime that came with the disc, or download the latest version from Apple.

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System Requirements

The Multimedia Textbook requires the following system requirements:

  • Pentium III or AMD Athlon processor of at least 1.0 GHz or higher
  • 128 MB or better RAM
  • DVD-ROM
  • DVD software decoder
  • Windows 98se, 2000, XP
  • MAC OS X
  • Sound Card
  • Speakers
  • VGA Monitor or Projector
  • Microsoft Office 2000 or better
  • QuickTime 7
  • Adobe Acrobat Reader 6.0 or better
  • Internet connection (optional)

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Where can I find the registration code?

The registration code is found on the back of the presentation case that it came with at the bottom; it is highlighted in yellow and is a 20 digit code.

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Some of my DVDs will not play on my set top player.

If some DVDs play and some won't more than likely it is because your player does not support DVD-R discs.  In most cases if your player is 3 years old or older it probably won't play. Please refer to your user manual to see what type of discs your player supports. Or you can possibly find your player listed here.  http://www.videohelp.com/dvdplayers

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